TECHNICIAN SOLUTION

Whenever your computer freezes, or a program hangs and not responding: Try the following troubleshooting techniques; Push the Ctrl, Alt, and Delete keys at the same time. Then, start the Task Manager, highlight the program’s name, and hit the End Task button. Perform a hard reboot by simply pressing the on/off button to turn off the computer manually. This action should only be done as a last resort if you have an unresponsive program or critical error.  This process could cause data loss or corruption.   Once the computer is responding again, run a virus check.

 If you are having an issue with installing a printer or getting other issues dealing with a printer or printer setup on the computer, try this troubleshooter.  If a step doesn't apply, skip to next step  1. Turn computer off  2. Turn printer off 3. Disconnect power to printer for 2 minutes  4. Turn printer back on  5. Wait one minute  6. Make sure all connections are good  7. If your printer has both parallel and USB connectors, only have one of the two connected and not both. The USB is faster. (most new systems do not have parallel connections)  8. Turn computer back on  9. Make sure the printer has ink  10. Is the printer networked? If so is it connected to the network via computer or router. If it is connected via a computer and the computer is off, the other systems will not see it.  11. Make sure the dependencies to the print spool is started  12. Check the manufacturer of the printer to see if there is a newer driver for the printer.  13. Check the manufacturer for any patc

If you are having an issue with a keyboard, try the following; 1. Was any liquid spilled on the keyboard? If so, you may have to replace the keyboard.  2. A key could be stuck. Unplug it from the computer and press every key on the keyboard to see if it gets unstuck. Also sometimes an object can get under a key and this should fix that issue.  3. When you type the letters are not moved over but instead are replaced. 4. Set the BIOS to default and clear NVRAM 5. If the keyboard is USB, make sure the USB features in the BIOS is enabled.  6. Make sure the keyboard is plugged into the correct port. Today most PS2 ports are color coded (not all systems though). Purple is keyboard and Green is mouse. Some systems will not allow the keyboard to be plugged into the mouse port and some systems will allow you to plug the keyboard in the mouse port. If you have it in the mouse port and the keyboard is not working, that could be the cause.  7. If you do have it in the correct port, swap ports with

Check the obvious things first. Verify the monitor is plugged in (and that the receptacle has power), the video cable is connected to the video card, the computer and monitor are turned on, and the brightness and contrast settings are set to the middle of their range.  If none of these steps solves the problem, your monitor, video card, or video cable may be bad. Check the suspect monitor on a known-good system or a knowngood monitor on the problem system. If you have ACPI or APM power management enabled, it may be causing the problem. Some systems simply refuse to wake up once power management puts them to sleep.  We have seen such systems survive a hardware reset without restoring power to the monitor. To verify this problem, turn off power to the system and monitor and then turn them back on. If the monitor then displays an image, check the power management settings in your BIOS and operating system and disable them if necessary.